Terms and Conditions

The “Terms” govern any hosting support, Computer Support or web services provided either by telephone or computer provided by Sahib Web Solutions Pvt. Ltd. By accessing, ordering or using the services via telephone or email/chat, you and other users of the services agree to these Terms and Our Privacy Policy available at www.sahibwebsolutions.com. If you do not agree to these terms, you may not access or use the services or permit others to do so on your behalf.

SCOPE OF SERVICES

You may initiate the services via telephone, via the site, virtually or other means made available by Sahib Web Solutions Pvt. Ltd. We will use commercially reasonable efforts to answer your queries and resolve your Hosting and Other technical problem for a fee as quoted on the telephone, as applicable. Sahib Web Solutions Pvt. Ltd. may provide certain portions of the services via remote control session, online chat or e-mail. We may set forth limits to the technology we support. Certain services may have minimum system requirements.

Sahib Web Solutions Pvt. Ltd. may include services that are available on a one-time basis such as development services, for a fee (“Individual Services”); as well as subscription Services for support like hosting, website maintenance which are an entitlement to more than one Service over a period of time, for a recurring fee (“Subscription Services” or “Subscription”). Individual Services and Subscriptions are included in the general definition of Services under these Terms.

TERMS OF USE

We provide you the access to and use of the services based on your compliance with the terms. Sahib Web Solutions Pvt. Ltd. reserves the right to refuse to provide the services to anyone at any time without notice for any reason. You promise us that

  • You are at least 18 years old and have the authority to enter into legally binding agreements. You are using the product for yourself, or you are actively monitoring and supervising your minor child's use of the products. You remain responsible for any such use.
  • You will not misuse the products in any manner, nor will you assist, support, or suggest that anyone else do so
  • You have the right, capacity and authorization necessary to legally bind yourself to the Terms;
  • You have read and agree to the terms of the Privacy Policy
  • You will comply with all treaties, laws, rules and regulations applicable to your use of the Services
  • Any information you submit to Sahib Web Solutions Pvt. Ltd. is correct and complete, and
  • Any payment or credit card information you supply is correct
  • You will not try to undermine our security safeguards, source code protections, or digital signing mechanisms, or unlawfully copy, reproduce, distribute, publish, or publicly display any Sahib Web Solutions Pvt. Ltd. intellectual property, including any copyrights, trademarks, patents, software, domain names, trade secrets, or information that any person would reasonably believe to be confidential.
  • You will cooperate with all Sahib Web Solutions Pvt. Ltd. employees, technicians, developers and contractors in connection with your use of the Products. In certain cases, technicians may request additional information, screenshots, or files from your device. Please be advised that without your cooperation, the services we provide may not be as reliable or effective.

AUTHORIZATION TO ACCESS YOUR COMPUTER; HOSTING SERVICES MONITORING OF THE SERVICES AND PHONE CALLS

You acknowledge that by using our REMOTE TECHNICIAN SERVICES, you are authorizing Sahib Web Solutions Pvt. Ltd. to access and control your computer for the purposes of diagnosis, service, repair access and accessing your Hosting.

  • Sahib Web Solutions Pvt. Ltd. may offer remote technician services, including live technical support and troubleshooting over the phone or through your computer or device (collectively, the "Remote Services"). Use of the Remote Services is subject to the terms and conditions of this Agreement.
  • By using the Remote Services, you authorize Sahib Web Solutions Pvt. Ltd., its employees, and its contractors, to access and control your computer, including the installation of and use of software, the collection of system data, hosting Information and modifying your device settings, Hosting for the purposes of diagnosis, service, and repair.
  • Sahib Web Solutions Pvt. Ltd., its employees and contractors, will have no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Remote Services.
  • Sahib Web Solutions Pvt. Ltd. does not provide separate backup copies or support installation of unlicensed software on device/Plugins on hosting to customers. Please ensure that you have a licensed copy of all necessary software, plugin and themes.
  • Sahib Web Solutions Pvt. Ltd. will use its commercially available resources to resolve your problem. However, we cannot guarantee that we can solve all problems. The provision of Services may not be successful because the problem is beyond our ability to resolve remotely or don’t have necessary access.
  • You grant Sahib Web Solutions Pvt. Ltd. permission to monitor and record the Remote Services, including telephone calls and online sessions for the purpose of improving customer service, internal training, and internal market research. You further hereby grant Sahib Web Solutions Pvt. Ltd. permission to use or disclose any such information as necessary or appropriate to satisfy any law, regulation, or other governmental request; to provide the Remote Services to you and to protect ourselves and/or our customers; and to enhance the types of Remote Services we may provide to you in the future.
  • Agents providing Remote Services do not backup or restore data as part of the Remote Services and Sahib Web Solutions Pvt. Ltd. will have no liability for any loss or damage to information on your computer or device in connection with the Remote Services. You are solely responsible for maintaining and backing up your information, data, text, software, or other stored materials ("Data") before using the Remote Services.

We may, but have no obligation to, monitor and record the services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research. You hereby grant permission to Sahib Web Solutions Pvt. Ltd. to monitor and record the services including phone calls and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the services to you and our users; to protect ourselves and/or our users; and to enhance the types of services we may provide to you in the future. You also grant Sahib Web Solutions Pvt. Ltd. permission to combine your information with that of others in a way that does not identify you or any individual personally to improve the services, for training, for marketing and promotional purposes, and for other business purposes. Please see our privacy policy for further details.

SOFTWARE USAGE

  • The Products may include Software/plugins to help protect your data and identity. This Software can be downloaded from the corresponding product Site and is periodically updated. Your right to use the Software depends on your compliance with the terms of this Agreement.
  • Sahib Web Solutions Pvt. Ltd. hereby grants you a limited, personal, internal use, non-exclusive, non-transferable, revocable license to use the Software/plugins/themes, solely in connection with this Agreement and the Products.
  • This Agreement does not convey to you any rights of ownership in the Software/Plugins/Themes/Hosting. By accepting this Agreement, you agree that the Software is licensed to you by Sahib Web Solutions Pvt. Ltd. and is not being sold or otherwise transferred to you.
  • As described further below, Sahib Web Solutions Pvt. Ltd. expressly disclaims any warranties of non-infringement, merchantability, and fitness for a particular purpose. Sahib Web Solutions Pvt. Ltd. does not warrant that the software will (i) achieve specific results, (ii) operate without interruption, or (iii) be error free. Sahib Web Solutions Pvt. Ltd. uses commercially reasonable efforts to protect your data, but does not warrant that your data will be secure in all circumstances, foreseen and unforeseen.
  • As described further below, Sahib Web Solutions Pvt. Ltd. expressly disclaims all liability for the Softwares/Plugin, including any loss or liability resulting from lost or compromised data caused by the Software. The Software may make changes to your computer or mobile device that may adversely affect its functionality, such as deleting system or application files identified (correctly or incorrectly) by the Software as infected or a potential concern. You acknowledge and agree to such changes to your computer or mobile device that may occur as a result of your use of the Software. In no event will Sahib Web Solutions Pvt. Ltd. be liable for any damages, including lost profits or data, or other incidental or consequential damages, arising out of the use or inability to use the software or any data supplied therewith, even if Sahib Web Solutions Pvt. Ltd. has been advised of the possibility of such damages, or for any claim by any other party.
  • The Software/plugins and Services are not fault-tolerant and are not designed or intended for high-risk activities such as use in hazardous environments requiring fail-safe performance, including nuclear facility operations, air traffic communications systems, weapons systems, direct life support machines, or any other application where the failure of the Software or Services could lead directly to death, personal injury, loss of data, or severe physical or property damage.

SOFTWARE/ WEBSITE PLUGIN BEHAVIOR

  • Scheduled Tasks. By using the software/Plugin installed by Sahib Web Solutions Pvt. Ltd., you acknowledge that the product will create and run scheduled tasks on your device. Scheduled tasks are enabled by default. You can disable most scheduled tasks at any time from within the product settings. If you wish to disable all scheduled tasks you need to uninstall the software completely. Payment is not required to disable, enable, or amend the scheduled tasks created by any one of the Sahib Web Solutions Pvt. Ltd. products.
  • Background Processes. Upon installation, background processes will set and run on your computer that will auto-start upon reboot or restart of your computer's operating system. These tasks are required to check your installed software for available updates, validate your license information, monitor your computer for specific product-related items (such as privacy threats, malware infection attempts, etc.) and various other product-related tasks required for the products to operate. If you do not wish to grant the products that permission, please uninstall the products at your convenience or disable the ‘Launch at System Start-up' option from within the product settings where applicable.
  • URL Redirects/Blocked Websites. When installed, Sahib Web Solutions Pvt. Ltd. products may detect certain website and/or software communication attempts as malicious and block any outgoing or incoming communication between your computer and the specific website and/or IP address. This communication block is done for your safety. If you do not wish to grant that permission, please uninstall the product at your convenience or disable the ‘Safe Browsing' feature from within the product settings where applicable. If you wish to visit/allow the blocked URL after all, please add the URL to the exclusion list of your security software.
  • User Account Control/UAC. UAC is a security feature of Windows which helps prevent unauthorized changes to the operating system by prompting the user for manual approval. Our products may disable the UAC prompts relating only to our products. At any point you can uninstall the product if you feel this is an inconvenience to you.
  • Installing Multiple Software Products. Please note that installing multiple security products and/or utilities with overlapping coverage on devices that are not designed for high performance is not recommended, nor needed.
  • General Software Behaviour. We use commercially reasonable efforts to support and update our software so it is compatible with each new update and/or upgrade of related software services or operating systems that may affect or be affected by our product's behaviour. From time to time, a new software patch or newly deployed version of such third-party product may be released that is incompatible with our products. We cannot guarantee that our products will work after installation of such incompatible products.

DATA BACKUP

It is the sole responsibility of the customer to maintain and back up all the information, data, text or other materials and software stored on their computer and storage media before ordering the services. Customers acknowledge and agree that Sahib Web Solutions Pvt. Ltd. or its referral partners have no responsibility or liability under any circumstances, at any time for any loss or corruption of their data, software or hardware that may arise out of the services.

THIRD PARTY PROVIDERS

  • You acknowledge that some of the Products use software/Plugins or applications that are developed by parties other than Sahib Web Solutions Pvt. Ltd.. With respect to any software or applications developed or provided by any Third Party Providers, Sahib Web Solutions Pvt. Ltd. (i) makes no warranties of any kind, whether express or implied; (ii) makes no guarantees of any kind, including with respect to performance, uptime, or availability; (iii) expressly disclaims any liability whatsoever for any claims relating to or arising out of the use of Third Party Providers' products, software, or applications; and (iv) will have no obligations to provide support for any software or any applications provided by any Third Party Provider.
  • Without limiting any of Sahib Web Solutions Pvt. Ltd.'s rights under this Agreement, you agree to indemnify, defend, and hold Sahib Web Solutions Pvt. Ltd. harmless from any claim relating to or arising out of the use of any product, software, application, or service provided by any Third-Party Provider.

AUTOMATED TELEPHONE DIALING SYSTEMS

You agree to allow Sahib Web Solutions Pvt. Ltd. and its associated companies to contact you for marketing or other purposes using an automated telephone dialling system, an artificial or pre-recorded voice message, and by email. Your assent to this Section of this Agreement is not a condition of purchasing any Products. You may revoke your consent at any time by contacting us to notify us of such revocation.

PAYMENT AND BILLING

  • You must provide up-to-date billing information in your account.
  • You are responsible for all payments related to the Products. Unless we explicitly invoice and itemize tax charges, your payments will be exclusive of taxes, and it is your responsibility to ensure that all applicable taxes have been paid.
  • If you are on a monthly subscription plan, we will automatically bill you on or about the last day of the expiring subscription. If you are on an annual subscription plan, we will notify you through a phone call or voice message (if you ae unavailable to take call) within a reasonable time prior to the renewal date reminding you that you need to renew your plan
  • We will continue to bill your account until it is cancelled or terminated. You may cancel your account by calling us at +1(888)-245-4797 or email us on support@sahibwebsolutions.com .

INDEMNITY

  • You agree to indemnify, defend, and hold harmless to Sahib Web Solutions Pvt. Ltd., its parents and affiliates, and its and their officers, directors, employees, consultants, and agents from liability for any and all third-party claims, liabilities, demands, disputes, causes of action, losses, damages, and costs and expenses of any kind (collectively, "Claims") resulting from:
    1. Any use of the services/software/hosting Support in a manner not authorized by this Agreement;
    2. Any material breach by you of the provisions in this Agreement or the Privacy Policy; and
    3. Any acts or omissions on your behalf which infringe, misappropriate, or otherwise violate the intellectual property rights of any other person.
  • You agree to notify Sahib Web Solutions Pvt. Ltd. immediately if you become aware of
    1. An act of infringement, violation, or misappropriation of the intellectual property of any other person.
    2. Any unauthorized use of your account or any other breach of security known to you.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sahib Web Solutions, its affiliates, suppliers, contractors, and distributors will not be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages, or any damages related to loss of use, data, business, or profits, regardless of legal theory.

These exclusions or limitations will apply regardless of whether Sahib Web Solutions pvt. Ltd. Or any of its affiliates has been warned of the possibility of such damages.

If you use the services for any commercial, business, or re-sale purpose, Sahib Web Solutions pvt. Ltd., its affiliates, suppliers, and distributors will have no liability to you for any damages related to loss of profit, loss of business, business interruption, or loss of business opportunity. Real defense and its affiliates are not responsible for the conduct, whether online or offline, of any user of the services.

We limit our liability to you to the greater of 50 usd or the actual amount you have paid under your current service plan with sahib web solutions pvt. Ltd.

DISPUTE RESOLUTION

  • Prior to starting any formal legal proceedings, we would like the chance to resolve your issue ourselves. You agree that before filing a claim against Sahib Web Solutions Pvt. Ltd., you will contact us, either by phone at +1(888)-245-4797 or email at support@sahibwebsolutions.com. Upon receiving notice of your issue, we will attempt to resolve the issue informally. If Sahib Web Solutions Pvt. Ltd. is unable to resolve the problem within thirty (30) days, you or Sahib Web Solutions Pvt. Ltd. may bring a formal legal proceeding.
  • If we cannot resolve your issue as described above, you agree to resolve any claims relating to this Agreement through final and binding arbitration by a single arbitrator, except as set forth below. This includes disputes arising out of or relating to interpretation or application of these arbitration-related provisions, including their enforceability, revocability, or validity.
  • You acknowledge that arbitration is a substitute for litigation, and that you agree to present any dispute to the arbitrator and not a governmental agency, body, or court.
  • You can decline this agreement to arbitrate by emailing us at support@sahibwebsolutions.com within 7 days of making a purchase. However, if you agreed to a previous version of this Agreement that allowed you to opt out of arbitration, your previous choice to opt out or not opt out remains binding.